As of early 2024, we are still at the very beginning of AI transformation. Although foundation models such as GPT4 and Midjourney are helping people be more efficient, the fundamental way enterprises operate has not yet transformed. These foundation models, which have emerged over the past few years, are aptly named, as they will serve as the foundation for the transformation that is coming. However, another layer of software is also required, one that will enable autonomous AI agents. These agents can monitor situations, make decisions, and initiate actions without explicit instructions from users. This layer of software is a few years behind the foundation models, and is just emerging now. AI agents can integrate with legacy software systems and data sources, allowing them to perform tasks that require access to external information and systems. They can observe their environment, make plans, and take actions. They can work on high-level objectives over long periods of time, assessing their progress along the way and changing course if necessary.
AI agents will work alongside humans. They will communicate naturally with their human co-workers as well as customers, partners, and vendors.
Initially, they will focus on repetitive tasks. Over time, as they become more sophisticated, they will steer entire business processes, automating workflows from end to end. They will excel in quantitative domains, leveraging data analytics and control theory to optimize processes and allocate resources.
Companies that embrace AI transformation will leapfrog their competition. Costs will be lowered while speed and quality of operations will increase, leading to a dramatic improvement in customer experience and increased profitability and growth.
