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CONVERSATIONAL COMMERCE CASE STUDY

Karguru

Karguru, a rapidly growing online automotive marketplace in Latin America, is redefining the car buying and selling experience. By streamlining the process, Karguru empowers private sellers to effortlessly list their vehicles while providing buyers with unparalleled access to competitive offers from trusted dealers.

CHALLENGE

Simplifying Seller-Dealer Interactions.

Across multiple languages Karguru needed an efficient, automated way to manage the initial stages of car acquisition from private sellers. This involved collecting detailed information (including multimedia), bridging communication between sellers and multiple dealers, facilitating negotiations, and managing appointment logistics – all while accommodating users communicating in both English and Portuguese via a conversational platform. The process needed to be seamless, fast, and capable of handling diverse inputs like text, images, and voice notes.

SOLUTION

A Robust, Multilingual AI Workforce Integrated into WhatsApp

Qurrent deployed a specialized AI workforce operating entirely within WhatsApp. The solution handles the end-to-end car selling journey by engaging sellers conversationally in English or Portuguese to gather personal details, car specifications, and price expectations. It processes diverse inputs including text messages, vehicle photos, and voice descriptions.

The AI workforce then autonomously contacts relevant dealers, shares vehicle details, gathers offers, and conducts multi-round negotiations to secure the best price. Finally, it presents final offers clearly to sellers, manages the acceptance process, facilitates booking dealership appointments when required, and ensures prompt, consistent communication with both sellers and dealers throughout the process, all managed by the Qurrent OS.

RESULTS

Seamless Automation, Reduced On-hand Inventory and Enhanced User Experience.

The successful deployment of the Qurrent AI workforce provided Karguru with a powerful engine for scalable growth. By automating complex, multi-lingual interactions and negotiations within WhatsApp, the solution dramatically reduced operational friction, enabling Karguru to expand its reach and connect significantly more sellers and dealers while providing unparalleled white-glove experience.

This automation drives better outcomes for all stakeholders: Sellers benefit from an effortless experience leading to faster, competitive offers; dealers gain access to a larger pool of qualified inventory through an efficient channel; and Karguru reinforces its market position by facilitating faster, more efficient transactions across its ecosystem.

CUSTOMER TESTIMONIAL

Qurrent’s AI solution significantly streamlined our operations, empowering our team to handle increased transaction volumes AND deliver exceptional experience for everyone effortlessly. By enabling intelligent and reliable AI workforces to connect private sellers and dealerships, the entire process became faster, smoother, and highly scalable—essential for our rapid growth.

Matías Fernandez Barrio

CEO, Karguru

Karguru is a leading online automotive marketplace operating in Latin America, connecting private car sellers with dealerships. Karguru aims to elevate the car buying and selling experience through technology, making the process transparent, efficient, and user-friendly across the region.

Karguru

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Tony Ko

Founding Member, SVP Customer & GTM

For over two decades, Tony has been driven by a vision to transform businesses through the power of technology. A seasoned leader with a deep understanding of data, product, and AI, Tony has consistently
sought out opportunities to apply emerging technologies to solve complex, real-world problems. Prior to joining Qurrent, as the Global Managing Director of AI at Slalom, he spearheaded the development
of the company’s global AI practice, building and leading high-performing professional services teams that delivered impactful AI solutions to enterprise clients worldwide. As SVP of Customer & GTM at Qurrent, Tony continues to champion the transformative potential of AI, empowering businesses to thrive in an increasingly competitive landscape.

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August Rosedale

CTO & Co-Founder

August has been building with AI since 2020, working with large language models and training image models from the ground up. While in college, he founded Mirage Gallery, one of the first generative AI-native art platforms, which gained widespread recognition and a thriving collector base. A lifelong entrepreneur with a Mechanical Engineering degree from Santa Clara University, he filed his first patent in high school and has always focused on real-world applications of emerging technology. As the CTO and Co-Founder at Qurrent, he leads all engineering and technology development, driving innovation in AI-driven automation systems.

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Colin Wiel

CEO & Co-Founder

Colin is a seasoned entrepreneur who has been working deeply with AI since the 1990’s. Colin’s previous ventures include Mynd, a tech-enabled platform for single-family rental investments named the fastest growing Bay Area company in 2020, and Waypoint Homes, which raised over $3.5 billion and managed 17,000 homes before going public on the NYSE in 2014. Recognized for his innovations in AI, Colin holds multiple patents, earned a spot on Goldman Sachs’ Top 100 Most Innovative Entrepreneurs, and was named Ernst & Young Entrepreneur of the Year.

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