Qurrent Resolve
Move beyond deflection and triage. Fully resolve routine inquiries and requests end-to-end by accessing relevant data across disparate sources so that you can delight your customers.
Move beyond deflection and triage. Fully resolve routine inquiries and requests end-to-end by accessing relevant data across disparate sources so that you can delight your customers.
Qurrent Resolve empowers a new standard of customer satisfaction by enabling the complete, intelligent resolution of inquiries and requests.
Faster Resolution
80-90%
Decrease in average customer issue resolution time
Productivity Increase
3-7x
Improvement in support team productivity and efficiency
Higher Satisfaction
35-50%
Improvement in customer
satisfaction scores
Process Automation
60-85%
Automation of routine customer inquiries and support tasks
Cost Reduction
50-70%
Reduction in customer support operational costs
Accuracy Rate
95%+
Accuracy in automated customer support responses
EXCEPTIONAL CUSTOMER SUPPORT
AI LOGIC WORKFLOW
Intelligent customer inquiry understanding, engagement and resolution.
AI workforces that understand complex business logic, make autonomous decisions, and orchestrate multi-step processes across disparate systems with high-degree of intelligence & empathy.
Multi-turn conversation management:
Context awareness across
entire customer interactions
Intent recognition and
sentiment analysis:
Appropriate response
routing based on customer
needs
Personalized response generation:
Tailored responses using
customer data and history
Intelligent escalation triggers:
Seamless handoff to human
agents when required
SUPPORTED INTEGRATIONS
Seamless connectivity across customer service and business systems.
Comprehensive integration capabilities that connect with your existing infrastructure, CRM systems, databases and communication channels for unified support operations.
Help desk and ticketing systems:
CRMs and databases:
Salesforce, HubSpot,
Microsoft Dynamics, Databases
Communication channels:
Knowledge management and SOP repositories:
Sharepoint, Google, content management platforms
DYNAMIC KNOWLEDGE BASE
Comprehensive customer service intelligence and best practices.
Continuously evolving knowledge base that captures industry-specific expertise, customer interaction patterns, and quality standards to ensure consistent, high quality customer service.
Industry-specific expertise:
Customer intelligence:
Profiles, interaction history,
and behavioral patterns
Product knowledge:
Troubleshooting guides and
resolution procedures
Quality standards:
Compliance requirements and performance benchmarks
PERFORMANCE MANAGEMENT SYSTEM
Continuous monitoring and optimization of customer service outcomes.
Advanced monitoring and feedback mechanisms that track customer satisfaction, operational efficiency, and quality metrics to ensure continuous improvement and optimal performance.
Customer satisfaction tracking:
CSAT, NPS, CES scores
and trend analysis
Operational efficiency metrics:
Automation rate, response
time, resolution time
Quality assurance monitoring:
Accuracy, escalation rate,
compliance adherence
ROI measurement:
Cost optimization tracking
and performance insights
INDUSTRY APPLICATIONS
Qurrent Resolve adapts to diverse industry requirements, delivering specialized customer support automation across multiple sectors.
Financial Services
Banking & credit unions:
Account enrollment, transaction disputes, card activation, password resets, fraud alerts
Insurance companies:
Claims status updates, policy coverage questions, premium payment processing
Investment management:
Account status, transaction history, KYC/KYB, document requests
Professional Services
Law firms:
Client intake, case status updates, document requests, appointment scheduling
Consulting firms:
Project status, invoice & billing, resource requests
Accounting firms:
Client support, document requests, appointment scheduling, service inquiries
Technology & Software
SaaS companies:
Technical troubleshooting, billing inquiries, feature requests, integration support
Enterprise software:
User support, license management, technical issues
Cybersecurity:
Product support, incident reporting, configuration help
Healthcare & Sciences
Healthcare providers:
Appointment scheduling, insurance verification, billing issues, prescription refills
Medical practices:
Patient portal support, insurance questions, appointment changes
Medical device companies:
Device troubleshooting, warranty claims, training requests
Ecommerce & Retail
Online retailers:
Order status, return processing, product questions, shipping issues
Fashion & apparel:
Size guidance, return policies, order tracking
Consumer electronics:
Product support, warranty claims, technical troubleshooting
Banking & credit unions:
Account inquiries, transaction disputes, card activation, password resets, fraud alerts
Insurance companies:
Claims status updates, policy coverage questions, premium payment processing
Investment management:
Account status, transaction history, KYC/KYB, document requests
Law firms:
Client intake, case status updates, document requests, appointment scheduling
Consulting firms:
Project status, billing inquiries, resource requests
Accounting firms:
Client support, document requests, appointment scheduling, service inquiries
SaaS companies:
Technical troubleshooting, billing inquiries, feature requests, integration support
Enterprise software:
User support, license management, technical issues
Cybersecurity:
Product support, incident reporting, configuration help
Healthcare providers:
Appointment scheduling, insurance verification, billing inquiries, prescription refills
Medical practices:
Patient portal support, insurance questions, appointment changes
Medical device companies:
Device troubleshooting, warranty claims, training requests
Online retailers:
Order status, return processing, product questions, shipping inquiries
Fashion & apparel:
Size guidance, return policies, order tracking
Consumer electronics:
Product support, warranty claims, technical troubleshooting
CUSTOMER SUCCESS STORY
It’s clear that Qurrent knows how to turn complex technology into real results that matter. Their product enables us to deliver a better experience, with greater internal efficiencies, to our VIP customers.
JULIA OTIS
SVP Operations, Pacaso Real Estate
Ready to transform your customer support?
Discover how Qurrent Resolve can automate routine issues, improve customer satisfaction, and free your team to focus on complex, high-value interactions.
